Guidance Care

Moving in, at your own pace.

Moving somewhere new can bring lots of feelings. You might feel worried, curious, angry, relieved, or a bit of everything. You do not have to find the right words straight away.

Illustrative photograph: a young person seen from behind, placing a framed picture on a shelf in a bedroom, with an open holdall on the bed.

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Before you move

Your move to Guidance Care is planned. Your social worker and the adults at the home work together to think about the support you need. Your views matter in that planning.

You can ask what the home is like, who works there and what will happen when you arrive. Tell your social worker if there is something that would make the move easier. That might be knowing more about your room or having a question answered before moving day.

Getting to know the home

The adults who work at the home are there to care for you and support everyday life. You can ask them to explain who they are and what they do.

Ask to see the places you will use, including your bedroom and the shared rooms. Ask where your things can go and what you need to know about living with other people. You do not need to remember everything at once.

Your children's guide explains more about your home. Ask an adult to go through it with you, in a way you understand.

A plan that is about you

You will have a plan for your care and support. It helps the adults understand what matters to you, what you need help with and what you are working towards.

Tell them about the things you enjoy, food you like, your beliefs and the people who matter to you. Tell them about things you find difficult too. You can ask what a word in your plan means, or say when something does not feel right.

Learning and everyday life

Staff support your education and work with the people involved in your learning. You can ask what your school or learning arrangements will be.

Life at the home also includes meals, activities, time to relax and learning everyday skills. Your interests help shape the things you do. You can suggest something new or explain why an activity feels difficult.

Illustrative photograph: a young person pinning photographs to the wall of their new bedroom, with an unpacked bag and boxes still on the floor.

Keeping in touch

Family, friends and other important people can still matter when you move. Staff support contact where it is safe and appropriate, following your plan.

Ask your social worker or staff who you can see or speak to, how this will happen and what support is available. Tell them who you miss and how you feel before or after contact. Arrangements are individual, so another child's plan may be different.

Your phone and the internet are part of keeping in touch, so they are part of that conversation too. There is no single rule for everyone: what you can use, and when, is discussed with you and your social worker. Ask staff what has been agreed for you, and ask again if it changes.

When things feel difficult

You can tell staff if you feel upset, angry, frightened or confused. They use discussion and support to help with difficult moments. Ask them to explain the home's rules and how they help people when feelings get big.

You can ask what information needs to be shared and who needs to know. Ask again if the explanation is unclear.

Your voice matters

You can speak to staff, your social worker or an advocate. An advocate is someone who helps you say what you think and want.

You can also make a complaint. Ask for the complaints information and help to use it. If you are still unhappy, ask about the other people you can contact.

You do not need to have every question ready today. One question is enough to start.

Illustrative photograph: a young person and a member of staff talking over mugs of tea at a kitchen table.

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If you need to talk to someone now

You do not have to be in danger to ask for help. If something is worrying you, you can talk to someone who does not work for Guidance Care. These services are free and private.

  • Childline

    0800 1111

    Anything at all, if you are under 19.

    Free, day or night. The call will not show up on the phone bill, and you can ring even if you have no credit. You can message them online instead if that is easier. childline.org.uk

  • Help at Hand

    0800 528 0731

    If you are in care, living away from home, or you have a social worker.

    Free advice from the Children’s Commissioner’s own team. They can help you sort something out when you feel stuck. childrenscommissioner.gov.uk

  • Shout

    Text SHOUT to 85258

    If you would rather write than say it out loud.

    Free text messages, day or night. Nobody has to overhear you. giveusashout.org

  • SafeCall

    Call or text 116 000

    If you are away from home, thinking of leaving, or someone is putting pressure on you.

    Free, and they will not judge you. safecall.org.uk

If someone is in danger right now, call 999.

You can also tell any adult in your home, your social worker, or your advocate. Telling someone outside Guidance Care is allowed, and nobody here will be cross with you for doing it.

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These translations are made by a computer. Guidance Care has not checked them, and some words may be wrong. If anything here matters for a child’s care, please ask us - we will arrange an interpreter so nothing depends on a machine translation.

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