Referrals
A clear, careful referral journey.
Every referral follows the same four steps, with the young person at the centre throughout.
Request our key documents.
Tell us which home you are enquiring about and we’ll send the current Statement of Purpose, Children’s Guide and service brochure to your work email.
How referrals work
Contact our referral team
Call 01253 530008 or email referrals@guidancecare.co.uk.
Share the young person’s needs
Agree how to share detailed information with our team, then provide the history, needs and circumstances needed for matching.
Placement matching
We match the young person to the home, staff team and setting where they’re most likely to thrive.
Planned transition
A calm, well-prepared move - introduced at the right pace for the young person.
Who oversees your referral
Three people oversee every referral: the registered manager of the home you are enquiring about, our Responsible Individual, Lorraine Anderson, and Becca Cartmell, your named referral contact. You will always know who is accountable for the decision.
- The home’s registered managerChelsea Taylor · Coniston HouseNicola Reason · Hambleton HouseMichelle Willacy · Oakwood HouseJulie Hodgkinson · Abbey HouseJulie Hodgkinson · Willow HouseJo Jacklin · Darwen House
Start with a conversation.
A first enquiry helps us understand the kind of placement you are looking for, before detailed matching begins.
- The broad pictureAge, proposed timing, broad needs, education and what matters most in the next placement.
- The right environmentThe support required and any home you would like to discuss. Capacity is separate from current availability.
- Your professional contactYour name, placing authority, work email and phone number so our team can continue the conversation.
Sharing detailed information
Please keep the public enquiry form to a brief, non-identifying overview. Contact our referral team to agree how detailed assessments, care plans and sensitive records should be shared.
01253 530008 · referrals@guidancecare.co.uk · 9am–5pm, Monday to Friday
Service information
Statements of Purpose.
Every registered home publishes a Statement of Purpose. These are the public editions, each showing its version and the date it was last reviewed. For the complete Statement of Purpose, request our key documents above and we will send it to your work email.
Contact us or make a referral.
Talk to our referral team about whether one of our homes is the right fit for a young person you are placing. Our referral line is open 9am to 5pm, Monday to Friday, and we take planned placements only.
Planned placements only
Guidance Care does not currently take emergency or crisis placements in any of our 6 homes. Every move is planned, matched and prepared in advance.
For social workers and placing teams.
Information to help you decide whether one of our homes is the right match.
Who we can support
Age range, needs we support, and the boundaries of our service.
Information for social workers
How to start an enquiry and what to send, with your named referral contact.
Planned move checklist
What to agree before confirming a placement, and how to prepare a child.
Inspection information
Each home’s dated Ofsted judgement and URN.