Our care
Person centred care.
No two placements look the same, because no two young people are the same.
Guides a young person fills in themselves.
The things we write for a young person are written to be read by them: first-person headings, tick boxes and room to write, so a child records their own answers rather than reading a document about themselves. These two examples are the same guide, shaped around different interests.
These are illustrations. A real guide is written around the young person who receives it, names their home, and is never published.
One plan, built around one young person.
From the first conversation with a referring professional to a settled transition, every decision is made with one question in mind: what does this young person need in order to thrive?
That question shapes everything - the home they join, the staff team around them, their routines, their goals, and the pace of every step forward.
Before a young person moves in, the registered manager completes a detailed assessment of whether they are suitably matched to live alongside the young people already there, and whether the staff team has the skills to meet their needs. Where a proposed move is not right, we say so.
Written for the young person, not about them
A children’s guide is only useful if the young person it was written for will actually pick it up. So ours are not a standard booklet handed to everyone. Each one is made bespoke - the same information rewritten for the age and reading level of the reader, illustrated, and pitched around that young person’s own interests. The same goes for welcome packs, house information and anything else a young person is given.
Staff introduce themselves the same way. Every member of the team has their own illustrated profile - what they enjoy, what they are good at, where a young person will usually find them - so that someone arriving at a new home already knows something real about the adults around them.
Read Paul’s profile as text
Paul · Senior Residential Support Worker
“I’m here to listen, support and have a laugh along the way!”
- Favourite food
- Indian or Italian
- Favourite film
- Happy Gilmore
- Favourite activity
- Football, boxing or swimming
- Something I’m good at
- Sports
- I enjoy
- All sports films, walking and computer games
- You will find me
- On the football pitch, at boxing or training, swimming, or chilling with a good film or game.
I enjoy supporting young people to build confidence, try new things and achieve their goals. I’m always up for a good chat, a joke and a challenge!
I love: all sports films, walking, computer games and nature.
How it works in practice.
Matching before arrival
An assessment of needs, risks and the existing group - not just whether there is a bed free.
A voice in their own care
Daily conversations, individual sessions and monthly house meetings, so young people help shape decisions.
Keywork sessions
Regular one-to-one time to work through what matters: relationships, risk, education, independence.
Advocacy
We challenge placing authorities and partner agencies when a young person’s rights or needs are not being met.
Documents written for the reader
Children’s guides and other information are made for the young person receiving them, around their age, reading level and interests.
Goals at the right pace
Practical, achievable steps shaped around the young person’s interests, abilities and readiness.
Working with the people who matter
Close partnership with schools, health professionals, placing authorities and family, in line with the young person’s agreed plan.
Preparing for the next step
Gradual independence skills and careful preparation for transitions, so each move builds on the progress already made.
Activities, and the sense of achievement they bring.
Encouraging physical and leisure activities is fundamental to our model of care, for the holistic benefits it brings - including the chance to experience success and a sense of achievement.
We actively consult young people in the home and introduce them to a wide variety of activities, so that each young person can find something that genuinely appeals to them, and what they do reflects their own interests and needs.
Contact us or make a referral.
Talk to our referral team about whether one of our homes is the right fit for a young person you are placing. Our referral line is open 9am to 5pm, Monday to Friday, and we take planned placements only.